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Terms & Conditions for Returns and Exchanges

Terms & Conditions

We take care to ensure that all our items are thoroughly inspected before being sent out to you. In the rare event that you do receive a faulty or incorrect item, we will be happy to provide a refund, or replacement if available.

Please ensure that all items are returned within 14 days in the same condition as received.

Please take care when trying on your items to avoid makeup marks and perfume transfer. Please ensure swing tickets and tags are left on the items. 

Please be aware of pet hair and cigarette smoke that may transfer to the garments and result in a refund being refused.

For hygiene reasons and for your protection, we do not offer return or exchange on earrings unless faulty.

Please note, One Plus One Fashion does not cover the cost of return shipping. 

Return Shipping

At this stage, One Plus One does not cover the cost of returning items for a change of mind or for sizing issues. However, we will ship out exchange items for free. Please see below for faulty or incorrect items. 

To return an item, you will need to take your return to your local Post Office to arrange return shipping.

Parcels that are sent back 'Return to Sender' where no postage has been paid, will have $10.00 deducted from the value of their refund.

We advise against doing this as there is no tracking and these parcels are easily lost. We will not refund on items sent back this way if they are not received by us.

Exchanges

If you wish to exchange your purchase item for the correct size and your preferred size is still listed on our website, you will need to contact us via email on [email protected] or call us on 02 6024 3423 between 9am and 4pm Monday to Friday to put the item for exchange aside before your return arrives for exchange.